Histeria Concept Store – Buyer’s Guide

Welcome to Histeria Concept Store! We are dedicated to bringing you a distinct shopping experience through a curated collection of artisanal products and signature designs. Follow this guide to easily navigate our online store and make the most of your shopping.

Registration & Login

Registration                                                                                          

1. Click on the profile icon in the top right corner.
2. Enter your details (first name, last name, email address, and password).
3. Click “Register” to complete the registration process.

Login

1. Click on the profile icon in the top right corner.
2. Enter your email address and password.
3. Click “Log In” to access your account.

Browsing & Selecting

Products Browsing

1. Use the search bar at the top of the page to quickly find products.
2. Browse by category or filter by size, color, and price.

Selecting Products

1. Click on the desired product for more details.
2. Check the product description, available sizes, and colors.
3. Select the quantity and size, then click “Add to Cart”.

Cart & Checkout

Viewing the Cart

1. Click on the cart icon in the top right corner.
2. Review your selected products and make any necessary changes.

Checkout

1. Click “Checkout” to begin the payment process.
2. Enter your shipping information and select a payment method.
3. Confirm your order.

Payment Methods

Available Methods

1. Credit/debit cards (Visa, MasterCard, American Express).
2. Revolut, Google Pay, Apple Pay.
3. Installment payments – Option to pay in installments for art purchases (paintings).

Shipping & Order Tracking

Shipping

1. Shipping is available within Croatia and internationally.
2. Worldwide shipping is available for art purchases (paintings).
3. Delivery times vary depending on the location and the selected shipping method.

Order Tracking

1. Once your order is shipped, you will receive an email with tracking information.
2. Track the status of your order using the link provided in the email.

Returns & Exchanges

Return Policy

1. Products can be returned within 14 days of receiving your order.
2. Products must be unused and in their original packaging.

Return Procedure

1. Contact our customer support for return instructions.
2. Send the product to our address and keep your proof of postage.

Customer Support

Contact

1. For any questions or assistance, please contact us via email at ivana@histeriaconceptstore.hr or by phone at +385(0)916214082.
2. Our team is available Monday to Friday, from 10 AM to 6 PM.

Personal Data & Privacy

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our [privacy policy].

Thank you for choosing Histeria Concept Store.

Enjoy your shopping!

Warm regards,
Histeria Concept Store